FAQs

Frequently Asked Questions

What type of comments/queries do the CRR deal with?

The CRR deals with safety related comments or queries relating to Irish railways and cableways.

How do I make a complaint about an Irish railway, and who do I contact?

We handle many complaints each year. Our Customer Charter explains the types of complaints we handle and how to go about making a complaint about the railways.

Who do I contact about delayed trains?

Any comments regarding delayed trains should be directed to the railway operator.

Who do I contact about overcrowding of trains?

Any comments relating to overcrowding should be directed to the railway operator. The CRR may additionally be contacted following a situation in which overcrowding led to an unsafe situation.

What is overcrowding?

There are no national or international safety standards regarding the number of passengers that are allowed to travel on a train. Frequently passengers judge overcrowding in terms of comfort, particularly in crush loading situations on suburban trains, though it would be unusual for such conditions to be unsafe. Typically, risk arising from overcrowding does not relate directly to passenger numbers but to secondary impacts such as impairment of effective emergency evacuation.

If you are in a situation where you believe the train you are travelling on to be overcrowded, we suggest that, where possible, a photograph is taken of the level of crowding on the train. This will assist the CRR in investigating the matter.

If you feel a train is overcrowded when it arrives at the platform, you should not board.

Who do I contact in the event of a railway accident or incident?

In the event that you witness an accident or incident, you should contact a member of the railway operator's staff immediately, if you are unable to contact a member of staff please contact a member of An Garda Siochana.

What is an accident?

An accident is an event that resulted in injury to one or more people.

What is an incident?

An incident is an event that resulted in the interruption of train service, the damage of assets or that had the potential to cause injury to people.