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Complaints and Appeals Procedure

10 February 2016

Publication cover - RSC-P-010 Iss 2 RSC Complaints and Appeals Procedure

The purpose of this procedure is to describe the process and procedure to follow where a complaint is received from applicants, Railway Organisations (e.g. Infrastructure Managers, Railway Undertakings etc.), and other interested parties and third parties about the functions within the RSC (decisions and activities), as well as policies and procedures for the performance of the RSC Inspectors.