Freedom of Information
The Freedom of Information (FOI) Act 2014 provides that every person has the following legal rights:
The right to access official records held by Government Departments and all public bodies that conform to the provisions of Section 6 of the Act;
The right to have personal information held on them corrected or updated where such information is incomplete, incorrect or misleading; and
The right to be given reasons for decisions taken by public bodies that affect them.
Routinely Available Information
The FOI Act is designed to facilitate access to information held by public bodies which is not routinely available. CRR makes a wide variety of information routinely available to the public through our website which can be availed of without recourse to the FOI Act.
The FOI Act asserts the right of every person to obtain access to official information to the greatest extent possible. There are, however, certain types of information which are exempt from release under the Act, consistent with the public interest and the right to privacy of individuals. Among these exemptions are records relating to:
Law enforcement and security
Confidential and commercially sensitive information
Personal information (other than information relating to the person making the request)
Requests may also be refused if they are deemed voluminous or unclear, but public bodies are required under the Act to assist the requester in trying to overcome these issues.
The CRR has prepared and published a Publication Scheme in accordance with Section 8 of the Act. The Scheme, which provides comprehensive information in relation to the roles, functions and types of records and information we hold, has been drafted in conformity with the Model Publication Scheme and Guidelines issued by the Minister for Public Expenditure and Reform.
Making an FOI Request
Requests under the Freedom of Information Act can be requested as follows by email to email@example.com, or in writing to:
Freedom of Information Officer,
Commission for Railway Regulation,
57 Temple Road,
- You must specify that you are requesting information under the Freedom of Information Act, 2014.
- You must identify the records that you want to access and give us enough information to:
- Determine if we hold the information,
- Locate it or the documents containing it,
- Retrieve such information or documents and,
- Extract the information / records requested.
- You must state how you would like to access the records, e.g. photocopies of the records, to attend to view the originals or get electronic copies of them.
You should clearly indicate that the request is being made under the provisions of the Freedom of Information Act. Please be as specific as possible when detailing your request so as to enable the staff of the CRR to process your application. Also, please include a daytime contact telephone number so that we can contact you should any clarification be required in relation to your request.
The CRR must notify receipt of a request no later than 10 working days after its receipt of and make a decision no later than working 20 days of receipt of the request.
What costs could I incur in making a Request?
There is no fee for making an FOI Request. However, you must pay any search and retrieval charges, as well as the cost of copying records, over certain limits.
What type of decision will be made on my Request Application?
The Decision on your Request will be one of the following:
- Full Grant of Request,
- Part Grant of Request or,
- Full Refusal of Request.
Why would a Request be Partially Granted or Refused?
The FOI Act contains a number of provisions to exempt the release of Personal Information to another or Sensitive or Exempt Information. Where the CRR invokes these provisions you may seek an Internal Review of that decision.
Can I Appeal a Decision if I'm not happy with it?
Yes. You may seek an Internal Review of a decision within Four Weeks of Receipt of the Decision, if
You are dissatisfied with the initial decision received e.g. refusal of information, form of access etc., partial release of information or
You have not received a reply within four weeks of the initial application – this is deemed to be a refusal of the request and allows you to seek an Internal Review.
If you not satisfied with the Charges being sought.
For Non - Personal Information there is a fee of €30.00 or €10.00 for medical card holders.
What is the cost of requesting an Internal Review?
For Personal Information no fees are payable.
Internal Reviews are carried out by a staff member of a higher rank than that of the staff member who made the decision in the first instance.
You will receive an Internal Review decision within three weeks.
A request for an Internal Review should be submitted in writing to:
Freedom of information Officer,
Commission for Railway Regulation,
57 Temple Road,
Phone: (01) 2068110
What if I'm not happy with the Internal Review Decision or don't get it within the three week period?
You can seek a Review by the Information Commissioner if you not satisfied with the Internal Review Decision, if a Decision is not given to you within three weeks or if you are unhappy with the fees & charges sought.
The Review by the Information Commissioner is an independent review, outside of CRR, of an Internal Review Decision.
A request for a review must be made in writing to the Information Commissioner at the following address:
Office of the Information Commissioner,
18 Lower Leeson Street,
Phone: (01) 6395689
Fax: (01) 6395674
A standard fee of €50, or €15 in the case of a medical card holder must accompany a review request to the Information Commissioner.
Policy with regard to confidentiality and Freedom of Information.
Please note that CRR will process any personal data that you provide to us in accordance with our Privacy Statement, which is available here.
FOI Disclosure Log
Under Section 48 of the FOI Act, bodies are obliged to have regard to any FOI Code of Practice that is published by the Minister. The Code provides that a public body maintain and publish a log of FOI requests received, as well as records released in response to such requests, except in relation to requests for access to personal information.
Further information in relation to FOI is available from the following: